We are reachable.
A person on the phone, an answer by e-mail, an assistant that knows the platform — and a direct line for everything that cannot wait.
Three ways to reach us
Phone +41 44 244 93 01 on weekdays, in German and English. E-mail support@fiaon.com with a reply usually on the same working day. Urgent matters straight to the management with priority today.
- Customers reach their contact person directly in the customer area under Help
- The assistant answers questions about plans, process and rights straight away — it sees no customer data
- Post: FIAON LTD, 128 City Road, London, EC1V 2NX, United Kingdom
Frequently asked questions
When can I reach FIAON by phone?
On weekdays on +41 44 244 93 01. Outside those hours use “Report urgently” — the report is at the top of the list first thing on the next working day.
I am a customer — where do I ask questions about my file?
Best in the customer area under “Help”: there your contact person sees the file alongside. Urgent matters via this page with “To my contact person”.
Can the assistant check my payment or my appointment?
No — it has no access to customer data. You see payment, appointment and documents in the customer area; if something does not add up, support helps.
How quickly does the management react to “Urgent”?
The report appears immediately with priority “today” in the management's task list. You usually get a reply on the same working day by phone or e-mail.
Where do I send post, invoices or legal letters?
FIAON LTD, 128 City Road, London, EC1V 2NX, United Kingdom. Legally relevant post please additionally as a photo by e-mail — that saves days.