Is FIAON up right now?
This page queries the platform itself when it opens – and tells you where your data is, how it is protected and what last failed. No marketing figures, only what can be verified.
Data location and protection
Frankfurt am Main, EU region, for application and database; TLS-encrypted transfer; encrypted storage; access only for the responsible contact and the operators; SEPA via a verified creditor, no card data; deploys without interruption; complete deletion on request after the contract ends.
Known incidents – kept honestly
What did not work is listed with cause and consequence. 27 August 2026: customer area unreachable after login for around 12 hours; since then a practical test against the live database before every deploy.
Frequently asked questions
Where is my data?
On servers in Frankfurt am Main (EU) with a hosting provider in a European region; the database is in the same region. The move from a US region to Frankfurt was completed on 24 August 2026. Backups are also in the EU.
How is the data protected?
Encrypted transfer (TLS), encrypted storage, access only for the contact who manages your file and the operators. Uploaded documents are checked on upload. Payments run via SEPA through a verified creditor – FIAON stores no card details.
What does the green dot at the top mean?
Your browser has just queried the platform's health endpoint and received a reply. Our hosting uses the same endpoint to route traffic to a new version only once it responds – so deploys run without interruption.
When is maintenance done?
Deploys happen several times a week without interruption. Maintenance with downtime is announced here and in the customer area at least 24 hours in advance and is not scheduled during the team's phone hours.
Who do I reach in an incident?
Support on +41 44 244 93 01 or support@fiaon.com. Customers can also use “Report urgently” on the contact page – the report goes straight to the management.