Being reachable. Belonging again.

Without a phone contract, no appointment at the authorities; without internet, no online banking. Many of our customers are still turned away. Providers who look more closely win loyal customers.

What the customer gains.

For people rebuilding, a contract of their own is more than technology: it is a piece of normal life.

  • A contract of their own
  • Clear costs
  • No bait offers
  • Reachable quickly
  • Only if they want it
  • Free choice

What you gain.

Customers ready to sign with a clear need — you pay only on activation.

  • Ready to sign
  • Consent documented
  • Pay on activation
  • Exclusive
  • Partner area
  • Fair claims

From a need to activation.

Need: In conversation it emerges: no contract of their own, or one that is far too expensive. Consent: The customer expressly agrees that we pass their data to you. Data: Preferred tariff, number porting, connection address — fully established. Assessment: You assess individually and make an offer that fits. Activation: Only the activated contract is charged.

You only pay for active contracts.

No base fee, no leads without a contract. Only the activated contract is charged. €99 net per activated mobile contract, €149 net per activated broadband connection. Net prices, reverse charge. FIAON is an introducer: the contract is concluded solely between the customer and you. FIAON promises no number of contracts.

  • Charged only on activation, after the withdrawal period
  • Monthly itemised invoice, payable within 14 days
  • Starter allowance of 50 contracts until the first invoice is paid
  • Terminable on 14 days' notice

What we expect from providers.

Mobile or broadband provider with its own sales in Germany · Individual assessment instead of blanket rejection for a credit entry · Clear costs before signing, no unaffordable device bundles · Confirmation of activation to FIAON · Respectful treatment of people in a strained financial situation

Frequently asked questions

What does a contract cost?

€99 net per activated mobile contract and €149 net per activated broadband connection — charged after the withdrawal period.

Do I have to accept every customer?

No. You assess every application yourself — we only expect an individual assessment rather than a rejection for a credit entry alone.

What happens if the customer withdraws?

If the customer withdraws within the statutory period, the contract is not charged.

Which data do I receive?

Name, address, phone, email, preferred tariff and number porting details — with the customer's express consent.

Are the customers exclusive to me?

Yes. Each customer goes to one provider only for the same service.